Hello all, hoping I might find some resolution to an ongoing problem I’ve been dealing with for the past 5 months:
I am forced to use a USB modem for internet service (Pantech/UTStarcom UM175, if that matters any). The modem tends to work for a shot time, then behaves as if I have physically disconnected/reconnected. The only way to (temporarily) remedy it is to go through the motions of disconnect/reconnect. Once plugged back in, the cycle starts over.
I have checked for IRQ conflicts, PnP options in BIOS, and I have ensured that the USB Root Hubs aren’t turning devices off to save power. Device Manager never shows any errors with the modem. If I check out Event Viewer, there are a couple error messages that pop up right when the modem goes through its seizure. I’ll post them below.
I am running 64-bit XP, SP2 on this machine. If I take the modem to my laptop (32-bit Vista), I don’t seem to have the problem so I’m leaning towards an incompatibility with 64-bit XP. Alltel technical support is unwilling to lend me any assistance, and I need to find a way to correct the problem.
Anyone have suggestions?
Error messages:
Event Type: Error
Event Source: Application Popup
Event Category: None
Event ID: 1060
Date: 2/11/2009
Time: 4:18:43 PM
User: N/A
Computer: GODDESS
Description:
\SystemRoot\SysWow64\Drivers\GEARAspiWDM.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 02 00 6c 00 ……l.
0008: 00 00 00 00 24 04 00 c0 ….$..?
0010: 00 00 00 00 6c 03 00 c0 ….l..?
0018: 00 00 00 00 00 00 00 00 ……..
0020: 00 00 00 00 00 00 00 00 ……..
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10016
Date: 2/11/2009
Time: 4:20:00 PM
User: NT AUTHORITY\NETWORK SERVICE
Computer: GODDESS
Description:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{BA126AD1-2166-11D1-B1D0-00805FC1270E}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.