Vista Home Premium Printers Offline - TechRepublic
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December 24, 2008 at 08:49 AM
pbungard

Vista Home Premium Printers Offline

by pbungard . Updated 17 years, 5 months ago

I?ve read through hundreds of posts on similar problems but none of them seem to help fix my problem.

Here is a list of the hardware I have:
Laptop ? Toshiba Satellite L355D (Vista Home Premium)
Workgroup: pandj
Laptop ? Toshiba Satellite L355D (Vista Home Premium)
Workgroup: pandj
Desktop ? Dell Dimension E521 (XP Professional)
Workgroup: pandj
Desktop ? Dell Vostro 200 (Vista Home Premium)
Workgroup: pandj
Color laser wireless printer ? Brother HL-4070CDW
Workgroup: workgroup (do not know how to change it)
Multi-Function Networked (wired) printer ? Brother MFC-5460CN
Wireless router ? DLink DIR-655 (A1/A2) Firmware: 1.21

The problem: One, yes only one, laptop cannot print ? the one I am using right now.

This problem started last week; prior to last week it printed perfectly. It started out with the HL4070CDW showing offline even though all three of the other printers could print to it. I restarted this computer and still no printing. I uninstalled the printer. When I went to install it, the software said the printer was offline or it could not connect to it, so I physically input the IP address (192.168.0.177) into the port. Still no go. So I pinged the port. This laptop was unsuccessful with the ping, but the XP and other laptop had no problems. Finally I got the software installed with the port, but nothing would print. It does not say it is offline, but anything I print just hangs in the printer and eventually errors.

I did not worry too much, since I have another printer installed on the network (wired/IP 192.168.0.133), I was just printing to it until I could really investigate the issue. Now just a couple days ago, my other Brother MFC machine is suddenly offline (but not to any of the other computes). I?ve gone through the whole process described above for the HL4070CDW. Exact same issue. Now I sit here with two printers that are not working with this laptop. Obviously it is a problem with this machine, but I do not know where else to go.

Please help!

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