Voice Response Unit

Hello,
I hope someone will be able to help me.
We are currently considering making some modifications to our VRU system.
My VP has asked what is the “industry standard” is on several issues. I have a few general questions and would appericate speaking to someone who has configured vru’s. Please e-mail me at: karenshaw@mindspring.com
Thank you,
Karen Shaw
Comp & Telecom Admin
UCFS