Before reading on, I must note that I did not participate in the initiative described below, but I am now requested to render an opinion on its cost-effectiveness as well as its overall value.
So we (organization with 2000+ users) have recently taken a step towards unified messaging, where our voicemail systems now deliver your messages as a WAV attachment to your eMail inbox. Nothing new there. The problem is that simultaneously, our Outlook/Exchange accounts have been restricted to 2GB and for some reason unknown to me, AutoArchive is disabled.
Since then, many people who have high transaction volume have had their eMail lock up when it hits the threshold, forcing them to delete potentially important items, including e-mails, attachments, and the offending large WAV files. These voicemails may prove important in legal actions, reference, or other business compliance, so I would prefer to hold onto them. Some users who do not have extraordinary volume, but have been with the organization for a long time, also have large mailboxes which are now going through forced deletions.
I believe this system has created a digital black hole where important things are being destroyed in the interest of saving some cheap optical drivespace.
I understand the need to control Exchange Mailbox sizes, but I wanted to poll “The Republic” and hear about others’ experiences with similar systems that send a voice file to your eMail. Unfortunately, drastically changing the architecture is not feasible in the current environment… but maybe a tweak to the system can solve our challenges? I’m inclined to turn on AutoArchive from the server.
What has been your experience with similar systems?