I have a very interesting situation.
First off:
-Windows XP SP2
-Outlook 2007/POP3/Integrated with Bellsouth webmail
The user is receiving multiple upon multiple duplicate emails from two or three different senders (not spam either). Once the emails are deleted, the user keeps receiving the same emails. Outlook is stuck in an infinite loop. The receive process cannot end because once Outlook starts to receive the third email,it freezes and then the “Send Error Report” window pop ups, closes, and then Outlook starts, and the process starts again.
I checked for AV synchronization-there is none
User does not have the option checked to leave a copy of msg on the server
the incoming/outgoing server options are correct
outlook is not synchronized with a pda
there is nothing wrong with the firewall
there aren’t any arbitrary rules checked
I ran Outlook in safe mode and the process still happens
I don’t know what else to check. Like I stated, I believe Outlook is stuck in an infinite message loop. I watched the receiving details and once it starts to receiving msg 3 of 14, it hangs,then the “Send Error Report” from Microsoft pops up, like Outlook is trying to receive a msg that it can’t.
I’m puzzled and don’t know what else to check and/or do.
Suggestions?