What kind of problems should be managed by problem management? - TechRepublic
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August 11, 2010 at 02:19 PM
jyotsnapradhan

What kind of problems should be managed by problem management?

by jyotsnapradhan . Updated 15 years, 8 months ago

ITIL does not specify the scope of problems that should be managed by Problem Management. Should it be restricted to only technical problems? What about process gaps or skillset/staffing issues? Would those be managed by Problem Management too?

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