I am asking this question in hopes that some of you have had similar experiences in the past. I was hired as the only desktop support person(consultant) for around 80 users and given a contract to work only 25 hours per week. Now the staff is at 100 and growing. Mind you I am the only IT person on site. My responsibilites have also grown from desktop to server support. I do everything from ghosting pc’s, manage 1 print server, 2 network/data servers running NT 4, support half of the staff (sales team) when they are off site, all hardware and software related issues, inventory control issues, just to name a few. My boss’s boss paid me a visit last week to meet me and the staff at my location. He was also hired within the past month or so. Many company standards where not in place when I arrived or where completely ignored by the users at this site. I had to implement them using the best of my abilities without stomping on anyone’s feet to hard. They want me to be proactive, like my name implies, but when I make changes or do anything my boss states that I should have asked this person or that person. Damn, I am starting to get confused as to what is expected of me and what can really be done to change the situation. I do not have an MCSE or any cert’s, but I do have an AS in info. science and 4 years of real world experience. What would you do in a situation like this?
Thanks for any input.