It appears that the so-called free-market is not so free anymore. There has been a massive shopping spree with IBM, Fidelity, SAS, etc buying the EDM solutions, removing the customer-centric approach that is easier afforded by a mid-sized company. I continue to hear stories that the prices are astronomical and solutions are much less flexible to intergrate. Worst yet, professional services fees are crushing Total Cost of Ownership. Can someone help me find a smaller company who is ‘hungry’ who has a great EDM solution?