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A Network Cable is unplugged error - Realtek adapter

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5 replies

by elaine_hickey

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Hi

I'm considerably outside of my comfort zone and a bit lost with this one so any help appeciated.

Our network and domain is remotely managed by our HQ in Australia.
However we have a web and a file server that sit in a local workgroup here.
The web server has two network adapters

1. Intel Pro 1000 CT Gigabit Ethernet Adapter - Onboard
This is using a static IP address and would appear to be going through our local router.

Under network connections , there is a connection using this card.
Using this I can connect to the internet from the server and can also browse to this machine by using the ip address.

2. Realtek RTL8139 Family PCI Fast Ethernet NIC

The second network connection which uses the realtek adapter shows the error message
A Network Cable is unplugged error

This has a different IP address which I assume to be the external IP address.
Previously users were able to connect too this server and access web applications which are hosted here.
The web destination should resolve to this network address.

Under device manager the adapter is showing up as working and if I search for drivers it appears to have the latest ones installed.

The crux of the problem is this
We have a number of applications hosted by IIS
I can connect to these internally but can no longer resolve them using the web address or ip address of the Realtek card.

How do I find out what is need to enable the sites to be viewed externally

I'm not sure what you need to know set up wise but please tell me and I will be more than happy to provide details

5 replies

by sue t

did you try a known good ethernet cable, another port on the switch/hub. Did you look in the event viewer for any possible messages? These are just a couple of things to try and if they don't fix the problem we can go from there.
Good luck.

by elaine_hickey

Hi

Under the system log event viewer
I have the following errors

The following boot-start or system-start driver(s) failed to load:
SAVRT
SAVRTPEL

______________________________________

Then a number of DCom errors

The description for Event ID ( 10021 ) in Source ( DCOM ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: {61738644-F196-11D0-9953-00C04FD919C1}.

by jamesmondtan

What software do you have? how many network card do you have? any wireless?
what antivirus? SAVRT sound's like synmantec.

by dbroot

I have installed a Realtek RTL8139 on a PC and having the same problem: "Network cable unplugged". The NIC's LED is off all the time. It is not a matter of cable because I have another onboard NIC (Broadcom NetXtreme Gigabit) connected to internet and works just fine. I simply switched the cable from Broadcom to Realtek and nothing. Don't know what to do ...

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