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Access denied synchronizing offline files

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8 replies

by ms

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One of our laptops suddenly started having the following issue:

The laptop (Windows XP SP2) is part of a domain, served by a Windows 2003 SBS-server. The user has marked one folder in his user-folder on the server for offline usage. Everything was working fine up until now.
The user was abroad for a week and kept working with his offline folder. He created about 150 files of all kinds, Word, Excel, Adobe PDF, and so on.
When he came back he placed his laptop in the docking station and when he tried to synchronize his offline files a pop-up showed telling him that the offline file, a new file he created, was deleted from the server and whether he wanted to delete the offline file, or copy it to the server. The last option was chosen of course.

Than the syncing continued but ended with about 150 errors:
Offline Files (\\server\users$ om server): Access to ?DocumentName.doc? is denied on \\server\users$\Usersname\DocFolder

Strange thing is that new folders he created are neatly synchronized with the server. Files however all end up with the error mentioned above.

Tried / Checked the following:
- Permissions on the user-folder are ok, the user is owner of the folder being synchronized;
- Disconnected from the network;
- Files and folders which were created offline became visible;
- Copied the offline files and folders;
- Re-attached to the network
- Re-initialized the offline folders;
- After reboot, copied the folders to the server manually;
- Marked the folder for offline usage again, this process went fine;
- Detached from the network and created a few files and folders in the offline tree of files;
- Attached to the network and synced, same problem still;
- Trying to use an other folder on an other share on the network results in the same error-messages.

Is anyone familiar with this problem or rather, has anyone got a solution to this problem?

Thank you in advance

8 replies

by avi.arditi

Hi,

Not sure what is happening, but I have the same problem. It seems to start when we moved to Dell laptops - that is the only thing that is different. - makes you wonder. or it could be one of the microsoft update and at this stage we are not hearing about it.
If you have a solution or the same problem post it let us know. I think that there is a problem and microsoft is not letting us know about it

by technoguyservices

We had this exact same problem and have finally discovered a fix. Embassy Security Suite by Wave Systems is installed on most new Dells and seems to cause chaos with the offline file syncronization. Just uninstall Embassy and it fixes the problem.

by brianaaa12

Dude, I have been fighting with this for months! I was on the verge of dishing out $259 for a real, live phone session with MS, then I found your post. Thank You!

by paulbutty

Thankyou fella, removing that Embassy software worked a treat.......

by dan m.

I've been trying to figure this one out for a while. I even refreshed the Dell D630....reinstalling Wave.

I uninstalled, rebooted and synched without a problem.

Thanks!

by stesza

Seemed like I could not find an answer among all the postings on the internet. It seemed like a permissions issue to me but like you, all the permissions on the folders seemed fine......til I found KB275461. Our permissions were not quite right. When we corrected permissions, it now worked.

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