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Acrobat Reader freeze when run

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7 replies

by mingteikg

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Hi,

Acrobat Reader 4.x or 5.x freezes whenever I run it on my Win98 machine here. Reader 3.x doesn't give me this problem before.

I have tried:

1. Run in Safe Mode, the problem disappeared
2. Uncheck "Load Startup Items", and the problem persist
3. Uncheck "Process Win.ini" and the problem is gone
4. Uncheck "Process Win.ini" and Uncheck "System.ini" and the problem persist
5. Uncheck "Win.ini" and "Autoexec.bat" and the problem is gone
6. Uncheck "Win.ini", autoexec.bat, "Load Startpu.." and the problem is gone

Essentially, taking system.ini causes reader 5.0 to not work even in safe mode and makes it impossible to get to full windows mode.

What could the problem be?

7 replies

by bchesmer

It may be a problem with the "Auto update" feature in Acrobat. I trys to go out to the web to check for an update.

Try to open it & what a few minutes for it to load & see if a dialog box comes up asking to "check for updates or skip" This may be it?

Either way, comment back.

by thechas

So, it looks like there is a problem with some code in win.ini

You can edit win.ini from either msconfig, or sysedit

I would start by looking for lines that refer to hardware that is not part of the system.

Then, look in the compatability section for lines that refere to Acrobat.

You can temporarily disable individual lines by placing the term rem and a space at the front of the line.

As always, make a backup of any system file before editing it.

Chas

by mistaherrera

Did you upgrade your previous version 3.x to 4.x or 5.x.
If so this could be causing your problem. Therefore you will need to "uninstall" both versions via add/remove programs. Then reboot PC and install the latest version that you have or AdobeAcrobat Reader.

If you did not upgrade your old version to the new version of the software. Then I suggest you try running a scandisk of you hard drive C:\ partition. If this does not work try un-installing the software then re-install it.

Hope this helps ya.
good luck.

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