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Anti virus locks up mouse

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by babebegood

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Hi, I recently formatted my hard drive, it seemed like everything was working fine until I installed Norton Antivirus. The install goes along fine until I try to close out the update box. My mouse freezes. I can use the keyboard but no mouse. I haveinstalled and reinstalled but to no avail. The BIOS antivirus is disabled so that's not the prob. I use Windows 98SE OS. Anyone have any ideas? Thanks in advance for your help.

4 replies

by nikki96

When you reformatted, are you sure you have the correct driver for the mouse and the video card installed? Try checking the drivers for both and be sure you are using the right ones. You can also check the acceleration on the video card.

"Click Start, point to Settings, then click Control Panel. Double-click the System icon and click the Performance tab, then click the Graphics button. Move the Hardware Acceleration slider to the None setting (all the way to the left) and click OK. If this fixes the problem, then the video adapter drivers are likely the problem and you may need to update them (check the Web site of the video adapter vendor). "

HTH
~nikki~

by jimandkathy

It sounds like your attempt to load Norton has resulted in a corrupted installation. If I am correct you may need to manually remove Norton from the Registry. This is also an excellent way to destroy you entire system! You may want to consider a format and a reload. I have encountered this problem before. Sometimes Norton will not even allow me to uninstall it other times it seems to uninstall but reinstall in the same way.

A second solution if your Norton is years old (95-98) you maybeable to install a new version (2001-2002). If the versions are different enough the newer version will not accept information from the older and therefore may work.

Jim

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