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Arcserve 2000 and Terminal Server

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5 replies

by tsusak

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We are running Arcserve 2000 and trying to backup our terminal servers. The client agents are started and running but when we go to backup it says that the client agent is not reponding. I am new at this so any help would be greatly appreciated. I have been on CA's website for hours. Any ideas on what I am doing wrong???

5 replies

by sgt_shultz

you have checked the website and I use backup exec so i hesitate to say anything here.
but. (smile)
you sure it's not a rights issue?
you sure there is an appropriate account with the appropriate rights on target machine?

by acattr

I also use Veritas Backup Exec now. I used to use CrapServe until they started charging for thier couterproductive phone support.

The best piece of advice I got when calling CA for support, was to remove and reinstall everything. This may help in the case of the client agent. If you choose to reinstall(I didn't) make sure you do it by going to add/remove on the control panel on the terminal machine.

All said and done, I hope your company budget gives room for another backup solution. NTBackup runs better than ARGserve.

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