1 reply
by mrspost
I don't know about 'best practice' but here are my thoughts.
Keep a central database. If you can't get management to pony up for a system use Access. Just use something.
Track changes in your help desk system. If you have a place for an asset number great. If not, find a place for that asset number so you can search it.
Use your logins. Try very hard to match your logins to your people. Employee IDs are great if you have that number in your database.
Here's what we do to track.
Change the computer name to the tracking number.
Make the user login the employee ID.
Link the asset to the person electroncially.
We're lucky in that we have some systems in place to do this and our asset management system is part of the help desk system.
Let me know if I can add more detail.
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