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authentication issue?

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by mkfme

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I have an office that uses Direcway satellite for Internet access. I upgraded from the DW4000 to the DW6000 receiver. After I did browsing is fine but I can't access our hosted mail server via Outlook (Web access OK) and I also can't access website screens that involve logons. I contacted (offshored) tech support and they were not helpful, claiming it wasn't their problem. I had to run a little configuration utility to connect clients to the DW6000. Re-running it did no good, but when I set up a new PC (same as the others) that had never been connected to the DW4000 it connects to the mail server and website logons fine. Any ideas?

6 replies

by sgt_shultz

you don't mention your os...
just wildly guessing but how about trying a new profile on the 'bad' box and seeing if that works...?

by mkfme

I had forgotten about this posting and want to thank you for responding. Not sure if your solution would have worked - the problem machines just suddenly started connecting OK without my making any additional changes. Thanks again!

by xangelusx

I'm having the same problem, but the client is on a DW4000. We switched from one hosted email server to a new one. The old one connected fine, but the client can't connect to the new one. I know the server is working because I can connect from my Outlook fine. And they have access to the web so it's not their connection. Does Direcway limit access to the normal incoming/outgoing ports? I could see if I had to direct outgoing mail through their SMTP server, but the client can't even get incoming mail!

by mkfme

After a day or so all my PCs/profiles started working without any further action on my part. Not sure if it was just a delayed reaction of some sort or if Direcway did something on their end. If so, I have no idea what. I do recommend the DW6000. Good luck!

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