Windows Forum

Ask something
Question Locked

auto update deleted files

0 helpful
4 replies

by mikelikesit2000

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
Microsoft installed an update regarding malicious software the other day. we turned on the laptop and files started deleting. including a full version of avg software. Now we cant access certian websites or areas of websites, ie yahoo mail, bank, . tried to restore back to earlier date but did not fix. Running Vista. Please help. Thank you in advance.

4 replies

by unhappyuser

It sounds like you have some form of malware. Was it an update that you installed or something that "poopped up"?

I've never heard of MS doing that but you are running (ick) Vista.

EMD

by thumbsup2

... and it didn't come from the MS update. Chances are, you had it before that.

I would suggest you first, disconnect the computer from the internet, second use another computer and download the free versions of Spybot Search and Destroy, MalwareBytes and Ccleaner. Put those on a CD (not a thumb drive or floppy, it can get infected) and install them on the infected PC, then reboot it to SafeMode and run them all numerous times until every tool reports nothing found. Then, reboot to normal mode, still disconnected from the internet, and run them all again numerous times until they all report nothing found. Then, and only then, connect to the internet and UPDATE each of the tools, disconnect from the internet and run them all again, numerous times.

Now, depending on what virus you're infected with, you may well have system damage which is going to require an inplace repair of Windows.

If you don't know what you're doing, take it to a shop and let the professionals do it for you.

by snuffy09

I would also download superantispyware, smitfraudfix, threatfire, and avg free 8.
Before you install you may have to rename each of the install apps so that the virus will not detect it and prevent it from running/installing.

AV/Anti-Spyware software is installed you may still have to rename the .exe file that runs the selected program.
(AVG8.exe to BWH9.exe)

You only have to rename if you start getting "red X" saying access denied or you dont have Admin rights, thats the virus being a pest!

This discussion is closed to new replies.