- TapeAlert is a standard developed by HP to standardize hardware error detection. There is nothing software can do to overcome broken hardware.
- When calling for technical support, realize that EVERYONE else that is calling is having a problem that involves the protection, restore, or archival of THEIR critical business data too, so it's an emergency for EVERYONE except the Support Tech. For them, an emergency is only when their building is on fire, everything else is just their jobs. They are not just blowing you off if they want to call you back (providing that they DO in fact call back), they may simply need some time to try to reproduce the issue, or to research it, and don't want to waste your time by staying on the line with you.
Now, if you're still looking, I would suggest the following (Disclaimer: the following is my opinion alone - do your job, test the software, and draw your own conclusions):
NTBACKUP:
It works (if you take the time to MAKE it work). Very basic.
VERITAS BACKUP EXEC:
Overpriced, and underperforming.
LEGATO NETWORKER:
Controlling EVERYTHING related to the backup is not necessarily a good idea. Overly complex and WAY outdated.
ARCSERVE:
It works most of the time. Can be cumbersome to administer on more than one computer, SLOW.
TAPEWARE:
The database on this one is more unstable than a troubled child on crack, but the feature set is nice, and the price is right. If you can live with deleting the database and recreating your backup job anytime the database corrupts (pretty frequently). AWESOME Technical support, their people are knowledgable, and (GASP!!!) in the USA!
YOSEMITE BACKUP:
This is a new product, so the track record isn't there, however in my testing I can't find any problems with it (I'm sure that I will, I just haven't YET). TONS of features, pretty cheap, and (again) AWESOME tech support.
There are many other backup products, but these are the major players in the market. These products are