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Blue Screen in Windows NT 4

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by blackscar2000

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I have been researching an issue regarding a user who has a parallel zip drive installed on Win NT4. The problem is that whenever she restarts her machine, upon bootup, she gets a blue screen which gives her the error:
IRQL_NOT_LESS OR EQUAL XXX 8000768e.

Now after receiving the blue screen, she resets the machine and uses the 'last known good boot' and the system is fine with the zip drive mounted in the 'my computer'. I was wondering if anyone has experienced anything similar to this?

7 replies

by syscokid

Basically a device driver is trying to write to an area that it's not allowed. Try updating the zip drive driver, and verify that it's on the Hardware Compatibility List.

by bill cassada

Had this same problem a year ago...it was caused by a bad release of the SCSI.SYS file that is included in the Iomega install files. There was a note about it on the site for awhile but I think it's gone now. You need to ELIMINATE that file completely unless you are using a true SCSI zip drive. That should (hopefully) solve the prob!

Good luck!

by tony beresford

You have not given the full text of the stop message, but this is probably an attempt to touch pagable memory at a process internal request level (IRQL) that is too high. (Driver using improper address). 8000768e is the memory address at which the fault happended. Compare this address with the base addresses listed in the blue screen and you should find which driver has the problem. Then replace it with an updated one. Good luck.

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