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Browser based desktop support

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by alanb

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I am looking for the best product to support a remote office over a WAN (ISDN/DSL) connection. The clients are Win2K/WinXP and would prefer a browser-based solution.

We are currently using PC Anywhere over an ISDN but this is proving inadequate.
The client should be easy to install/configure and be solid.

What are the product options today, and at what cost?

Thanks in advance,

Alan

5 replies

by rabbit_runner

Here is a suggestion. Try DAMEWARE. Check it out at www.dameware.com

The program can use remote control, plus it has a ton of other features. There is no need to install anything on the client computer. When you want to connect to a remote system, Dameware simply pushes out the required files and starts the service. The main ports it uses is 137,139, and 6129 for the mini-control feature. Pricing is shown on the website. Pricing is based on the number of computers it is installed on. NOT the number of workstations that are being controlled. Check it out and let me know what you think.

by tink56

I have heard from my peers that Dameware is an excellent product.

Another option, which I chose to go with because of price (i.e., none) is VNC. For more information go to http://www.uk.research.att.com/vnc/index.html

Pros: Free; easy to use; you can see the client's desktop, view what they are doing to troubleshooting, and 'take over' their desktop if necessary.

Cons: Must be installed on each client; to keep it secure you need good passwords; connection is lost at client reboots or VPN connections.

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