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BSOD

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7 replies

by iphicles

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A NT 4.0 workstation just suffered a BSOD. Now, after rebooting, everything he types in Word 2000 disappears once he presses the return key (but wordpad works fine). But, if he backspaces, they reappear. Exisitng docs open fine, but the minute youpress the enter key, everything disappears. Also, IE 5.0 brings up blank pages. Parts of the Outlook 2000 Outlook Today screen don't appear as well.
Help!

7 replies

by arwjnplanotx

At this point I would recommend noting all of the network settings and reinstall NT. As long as you don't repartition or format your drives your data should be okay. There is probably one or more corrupt and/or missing files. After reinstalling NT you may need to reinstall Office or Word.

You could use a recovery utility but you may end up reinstalling anyway.

Good luck,

Al

by gregory w. smith

Reinstall should do the trick, but is a bit extreme.

Try this:
Run a CHKDSK /F and have it run upon the next reboot.
Then bring up Windows NT in its VGA Mode and see if the screen is OK.
Bring NT up normally. If the screen is still acting strange, it's your video driver (common thread between Word and IE)

by gbainbridge

I agree. Before you spend your time formatting, boot into VGA mode and test the video driver.

If all works good, you need an updated driver for your adapter.

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