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CABLE MODEM

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I connect to the internet on my desktop using an Arris cable modem. It works fine. I unplugged the ethernet cable from the pc and connect it to my toshiba laptop and I cannot access the internet. I get an error message telling me to plug in a lan cable. If I disconnect the cable from the laptop and plug it back into the pc it works fine. Vista Home Premium running on both computers.
My laptop is still under warranty so I sent it to toshiba thinking that I had a bad lan port but toshiba said they checked out the laptop and it's lan was working just fine.

HELP!!!!

10 replies

by the scummy one

It is likely that the cable modem will onl allow 1 MAC address to connect to it. It will be the first computer that it finds when booted up.
So
Reboot the cable modem every time you want to switch PC's

OR
go get a router and connect it as the first 'PC' and connect your other systems into the router.

by waynea1

I have tried to reset the modem, unplug the modem, and drain the aux battery. Still nothing.
I tried a router and this also didnt work. Ultimately i would like to have a router so I can use wireless connection for the laptop. When I use the router, the router 'sees' the laptop connection but still will not connect to the internet.

by nepenthe0

1) Run an Ethernet cable from the output router port to your desktop computer. You might wish to skip the 1st output port, because it may be assigned a special function (check your router manual carefully for this).

2) Check the signal strength by hovering the mouse over the wireless network icon in the system tray. Wi-Fi is short range 2.4GHz radio, essentially worthless beyond 150 feet from the access point. Here are some tips that may help reduce dropped connections:

3) A vertical booster antenna for the router can enhance horizontal coverage by ~50%

4) If the router is located one floor up or down from the laptop, consider relocating the router to the same floor

5) If the wireless adapters are 802.11g, program the router to broadcast only in G mode

6) Enable SSID broadcast in your router setup

7) WPA encryption is more squirrely than WEP, but WEP is less secure

8) How important is encryption for you? If there are no likely snoopers within 150 feet, consider disabling encryption. With encryption disabled, connection is faster, data transmission faster, and there are fewer dropped connections

9) If you disable encryption, it would be wise to enable the MAC address filter in the router setup. Enter the MAC addresses of the wireless adapters, and the native MAC network card addresses of any desktop computers

10) If you disable encryption and enable MAC address filtration, periodically check for intruders. With Linksys, open the router setup, and navigate:

Status > Local Network > DHCP Client Table

The only MAC addresses posted on that table should be your own equipment. Any other MAC address is an intruder, and you can banish that person by adding that MAC address to the naughty list:

Wireless > Wireless MAC Filter > Prevent PCs listed below from accessing the wireless network

11) check for 2.4GHz radiofrequency interference near the laptops (cordless telephone base stations)

12) check for RF interference (fans, motors, hard drives, etc.)

13) check for shielding (metal cabinets, etc)

14) If still no connection, try disabling the proprietary driver and enabling the default Windows wireless chip driver.

15) Configure the router to automatically obtain IP address from DHCP.

16) Look for a strong signal (>50% signal strength) from a channel close to the router's assigned channel. There should be 5 channels between such signals to avoid interference due to bandwidth issues. For example, if you see a strong signal broadcast on channel 6, program the router to broadcast on channel 1 or channel 11.

17) Check your laptop power management. Is there a timeout for the wireless adapter? If so, configure your power management so that the wireless LAN is always enabled and powered.

18) If you have a proprietary wireless chip driver installed, disable the Windows Wireless Zero Configuration (WZC) service: Control Panel > Administrative Tools > Services > Wireless Zero Configuration [right click > Properties > Disabled].

19) You may have to do some acrobatics to get everything stable once properly configured. This is the sequence that has worked for me:

19a) Disconnect the Ethernet cable from the cable modem
19b) Boot the modem
19c) Boot the router
19d) Reconnect the router-modem Ethernet cable

20) When nothing else works, check the Microsoft Knowledge Base:

http://tinyurl.com/msqye

21) When Microsoft can't fix it, consider Network Magic:

http://tinyurl.com/66x5cn

That about exhausts my suggestions. You may legitimately need encryption, but be aware that there is a penalty to pay for the complexities of this technology. If there are no likely snoopers within range of your access point, and you utilize MAC address filtration, and you are not overly concerned about the sensitivity of the wirelessly transmitted communication, your wireless connection will be more predictably successful by disabling encryption.

by ic-it

Unplug the Modem.
Unscrew the coaxial connection.
Wait 30 seconds.
Power on the Modem.
Reconnect the coaxial cable.
Run ethernet to the Wireless router.
Run ethernet to the Desktop.
Configure the Router.
Now all connections from the Router will work.
The Modem ties itself to the first MAC it finds, everthing else (after switching to another system) will get a limited or no connection message and a 169.xxx.xxx.xxx IP.

by nepenthe0

I have the same situation, and have experimented with Ethernet switches as well as wireless routers. My experience with the switch was mixed - it worked at the office, but it didn't work at home. Go figure.

Rather than mess with cables, which you must disconnect and reconnect, and then the disruptive modem booting, this is what I recommend - it works seamlessly for me:

1) Buy a Linksys wireless router:

http://tinyurl.com/5pferm

2) Buy a Linksys USB wireless adapter for the notebook:

http://tinyurl.com/3vs8r7

3) Run an Ethernet (Cat-5) cable from the modem to the router.
4) Run an Ethernet cable from the router output port to the desktop.

5) Linksys will automatically configure your setup for you if you wish, but it's an easy do-it-yourself project to manually program the setup menu.

6) Whenever you want to surf the Internet with your notebook, just plug in the USB wireless adapter, no hassle, virtually instant connection.

Rick/Portland, OR

by waynea1

I think that would be a good idea but I already have the wireless router (trendnet) and my laptop has built in wireless.

by nepenthe0

Geeez, you're a technical encyclopedia. It seems as though there's always a glitch lurking somewhere. Guess they call that Murphey's Law. I always hated Murphey...

Rick/Portland, OR

by jaynesc

I have a few questions for ya....

1)who is your HSI provider?
2)Did it work before any changes in your services from your provider?
3)Have you paid or called their tech support first?

The reason I am asking this is because I work for the largest cable operator and we use Arris modems. They have plenty of issue with hardware, but when it goes in and out of a roach infested home, Well....you get the idea.
More than likely it's the modem that either went bad or it got a low-power voltage spike. Arris has been known to get those lately here in GA. I would start with that first. Since it's covered by your fees you pay for the internet(HSI) service.
The router just plugs in and your good to go.
If you didn't know already Arris diagnostic page address is 192.168.100.1 for the eMTA. At least the 402,502 and 602 models.
Hope this works and helps out any.

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