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can delete the virus

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9 replies

by makbar

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Dear Support..

I am using Window xp and earlier "Windows has detected spyware infection and after installing microsoft anti-spyware the problem was cleared but there still one virus called Backdoor.Fivsec in my computer.

I ran Norton anti virus and update it many times but still this virus keep prompting. How can i delete this virus?

and whenever i start up the windows there a message kernels64.exe is misssing. Where i can get that file?

Plz advice

Thanks
Ken

9 replies

by korgmeister

update your antivirus and reboot your computer.

boot into safe mode and run the full spyware check and antivirus

by myplums

Hello Ken,

As you're using Norton AV on XP, I'll point you to Symantecs' website for full recovery intructions. Just follow it to the letter and this will rid you of your virus.

Goto http://securityresponse.symantec.com/avcenter/venc/data/backdoor.fivsec.html#removalinstructions

Then, if you already haven't, install XP SP2 from here http://www.microsoft.com/windowsxp/sp2/default.mspx and using Windows Update, keep updating every month.

Hope this helps and let us know the outcome.

by gary56789

You have spyware on your machine. If you don't have any scanners for this, get Spybot and Microsoft AntiSpyware (MS only works if you have XP), make sure you update your scanners, reboot in Safe Mode and scan from there. Delete any malware found and rescan with both programs until they don't detect any more files.

by 3xp3rt

You have the solution what you find is this answers, but just one important think.
Before you make some modifications in registry, to delete the backdoor.fivsec don?t forget to turn off the system restore on all drives. This you can do with right click on My Computer->Properties->System Restore and check Turn off System Restore on all drives.

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