Windows Forum

Ask something
Question Locked

Cannot Find Printer on my LAN

0 helpful
4 replies

by rick 1 view

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

My home business network is provided through cable modem to a Linksys WRT310N Wireless N Router.

I have successfully connected all of my laptops to the network wirelessly.

I have a Cat 5 cable going from a network port on the router to the Uplink port on the a Linksys EZXS55W 5-port switch. I then have Cat 5 cables going from the my printers (HP LaserJet 4240n and HP LaserJet 2650dn) to the switch.

The problem is that I cannot find the printers using either the print wizard in Vista, or through adding the IP address.

What could I be doing wrong?

4 replies

by ic-it

is it auto-sensing, has a switch to change to a regular port, or is it a straight uplink port)?
If the last, then it requires a crossover cable (or plug that line into a front port.
Have you set the IP addressess on each printer or verified that they received a DHCP address? Try pinging one.

edited to add a missing )

by tardcart

I would highly recommend you assign static IPs, outside your DHCP Scope, then clear out any PTR records related to the old DHCP addresses and reload the zone. If your net mask is right and you don't have any address conflicts the software will/should pick up the address.

by rick

Thank you both for your help.

As it turns out, I had done the Cold Reset process wrong. When I called HP Support and they talked me through the Cold Reset process, it turns out there was a step missing from the online instructions I read. Once that step was done, the Cold Resets worked and now I can find the printers and use them.

Thanks again!

This discussion is closed to new replies.