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Cannot install windows on new machine

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by eddiekool

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I have built a new computer with Intel D815EGEW Motherboard and Intel PIII 1.2 Gigahertz Processor 128 MB PC 133 Ram and Award 300-PS 300 Watt powersupply. The Bios works OK and installed a New Seagate 40GB ATA 100 Hard drive. Fdisked and formated using Windows Boot disk in Floppy drive. Next tried to clean install WinMe and keep getting errors in File copy with SUWIN and Kernal.32 errors. Happens with any OS from Win98 through Win XP. I checked all the bios settings and they seem OK. I flashedto the latest Bios and still have same problems. Could the MoBo be bad?
Ed

34 replies

by saihib

Check out this Microsoft Knowledge base article. It sounds like your hardware configuration is causing this problem.

"SUWIN General Protection Fault" Error Messages During Windows 95 or Windows 98 Setup (Q224836)
Do a search there for SUWIN and it will pull up even more articles.

by admin-stuart

Try this for Win98 and WinME: Copy all setup files (:\\*.* ) to hard drive (maybe create c:\Windows\options\cabs directory and copy them there) then run the setup.exe from there to see if errors still occur.

Not sure how you'd try this with Win2K and XP.

Good luck.

by eddiekool

I copied the Win9x files to my D: partition on the hard drive and executed setup from there. Still get the same error: SUWIN caused a General Protection Fault in module KRNL.EXE at 0001:37BD. It was a good idea but still no joy. Thanks for the reply.
Ed

by thechas

Many of the new motherboards have problems copying files from the CD in DOS mode.
Many will not access the CD from Windows without the chipset drivers installed

If you have another PC that you can temporarily install the drive into, install the drive, and create a folder such as WinMe to copy the install CD to.
Then, boot from the floppy, browse to the folder, and run setup from there.

That should take care of the copy errors.
As an added benefit, you will never need to insert the Windows CD to install any hardware.

Chas

by eddiekool

I have already copied the files to the hard drive on my D: partition and executed setup fom there and still same problem. I have the onboard sound disabled in case there was a problem there. The CD that came with the motherboard only has drivers forsound, video(optional) and LAN(Optional). The rest on the CD is just extra stuff to be installed with windows. I have always done clean installs this way without a problem. I have a SOYO Dragon Plus System that I just built with AMD 1700+ XP Processor with no drivers from CD installed and setup went perfectly so I really don't think it is a problem with chipset driver. I believe that the Bios handles that stuff anyway. Thanks for the reply.
Ed

by eddiekool

I have already checked Microsofts Knowledge Base on the error messages and checked Hardware and bios config thoroughly and chaged bios settings one at a time to see if there is any change and there is none. Always same error messages trying to install windows clean to hard drive. I have taken out the various components - Hard drive, CD-rom, Floppy drive and they work on another system.
There are no cards in the 4 PCI slots and the video is integrated on the Motherboard. So I am still at a loss. Thanks for your timely reply.
Ed

by pinoy_teknik

Sound like, BIOS problem,,,it seems alright but it need a right ok........

Modify some settings regarding the cache setting, memory setting,....

I think you will find the correct settings (THE CORRECT NOT THE RIGHT!!!)

Pinoy_Teknik

by eddiekool

Not bios problem. This has been already checked thoroughly. Ram timings and cache as well. Thanks anyway.
Ed

by daz'n'ash

Could be there is some kind of error on the HDD itself. Try to run scandisk from dos and at the end, choose surface scan to see if any bad sectors show. If there is, a low level format of the drive might fix this, in most cases it will. Probably couldn't hurt to low level format it anyway and run FDISK again. Perhaps even try FDISK/MBR

by netmare

Have you checked the RAM on the box that your having trouble with? Also when formating the HD try using /u /s switches to be certain.

by netmare

You can also use this technotes as a reference.
http://support.microsoft.com/directory/article.asp?ID=KB;EN-US;Q224836&LN=EN-US&rnk=126&SD=tech&FR=0&qry=SUWIN%20errors%20during%20windows%20setup&src=DHCS_MSPSS_tech_SRCH&SPR=W98&

by eddiekool

Ram was checked with a dos memory checker and reported as good. Have already used all command switches in formatting drive. All drives work flawlessly in another system. I even swapped out all cables. Thanks anyway.
Ed

by dave

With a SUWIN error you need to ensure you sys the new drive with the same version you are installing. You should install 95/98, then upgrade to ME.
Problem often occurs, apart from versioning, with CD errors (<100% compatible DOS driver), and upgrade versions of OS's.

by eddiekool

This has already been done. I have used all switches and parameters. Still no joy. Thanks anyway.
Ed

by daz'n'ash

Have you used the Win Me Cd before? is it as a copy? If your CD rom is an older model, there is a chance that certain CDR disks won't read too well in the older CD Rom. If this is a new off the shelf copy, then I would consider taking it back to the store and exchanging it if possible. At least see if someone else has a copy of Win Me and try that.

by eddiekool

I have all full versions of Windows from Win98 thru WinXP. They work flawlessly on my other system. Thanks anyway.
Ed

by eddiekool

I have swapped out the motherboard with a new one and have the same exact problem. Does anyone know of a good Dos diagnostic utility to use to figure out the problem?
Ed

by daz'n'ash

Well Ed, it looks a lot like you have pretty much exhausted all other options, perhaps if you can get your hands on a different mobo, try it and then you will know for certain where the problem is. Is the mobo old or new? If new and still under warranty, try exchange at the shop you bought it at.

by eddiekool

The original motherboard was new as is the case and Powersupply. I have already swapped out the motherboard with a new Intel D815EEA2U Motherboard which is different from the original new D815EGEW Intel Motherboard and still have the same exact problem. I will swap out the ram when I get a new stick as soon as I can. It seems to me it has to be the ram even though the DOS diagnostic software says it is good. Thanks for your reply.
Ed

by hearts5

But what i guess is, why it couldnt be a software problem? I would like to know that have you formatted your PC every time you install the (new/different) Operating System.. coz the first error would be there in the registry and executed every time you install.
And the another thing i doubt is ur CD which was used by you for the first installation, and thats why you couldnt continue install even you copy the software to your D drive.

by eddiekool

I have formatted the C: drive partition each time I tried to install Windows OS. The CD is Flawless. As I have said I have used them all on my other systems and they work fine on them. The Boot Disk and CD's that I use are not the problem.
Thanks anyway.
Ed

by thechas

In the past, I have used Check-It to test hardware from DOS.

Don't know if they are still around or not.

Based on all that you have tried, I would try swapping out the CPU and RAM.

I have also "tricked" windows into telling me whats wrong.Install the drive in another system.
Install W98 on the drive. Don't let Windows install any device specific drivers.
Move the drive to the new system.

Watch the boot closely.
I suspect that it will hang when it gets to adding the driver for the problem device.

This is how I finally figured out that I had a bad USB controller on a MB that was giving me problems.

Chas

by eddiekool

Hi Chas, Thanks for the reply. I will try to see if I can find the program. I usually use Sissoft Sandra but it only works in a windows environment. I already swapped out the board with a new one and still no joy. I don't think it is the processor or the bios would report it to me on the POST. And I don't think that Dos would work as well as it does. I ordered a new stick of ram as I think this is the only avenue left since the PCI slots are not used since I am using the onboard video and onboard sound option is disabled in the bios for now.
Thanks anyway.
Ed

by gigelul

You received too many answer to read all. I assume that, what I whant to propose you is new.
I don't think that your problem is from BIOS. Try to start install with a basic configuration (only VGA).
I think that your system partition is not clean and any OS you wish to install don't let you to do that because found a previous OS.
If is not a problem delete partitions and let OS to create the system partition booting from CD-ROM or create partitions with a boot diskete from the same OS.

by eddiekool

I have already deleted the partitions and reformatted the drive and I am using the WinMe boot disk with WinMe CD. This is not the problem.
Thanks Anyway.
Ed

by dcosgrove

I have had similar problems with bad or overheating processors. Try rmoving the black tape on the heatsink and using a high quality past. It could also be faulty memory, if you can find a bootable diagnostic program that will check memory in "windows mode" you could at least rule that out.

by eddiekool

I already cleaned off the Heatsink Pad on the Heatsink and the processor with Isoprophyll alcahol and used Arctic Silver III Thermal Paste and I always use a grounded wrist strap and grounded antistatic matt when messing with computer parts. This isnot the problem as the processor is working fine. As I have already stated I have new ram ordered even though the dos diagnostic says it is good. I really believe it is a bad ram issue. I will wait until I get the new stick of ram to see how that goes.
Thanks anyway.
Ed

by eddiekool

Hi all. I recieved my new ram from Kingston and installed it and now Windows installed flawlessly on my hard drive and my machine is running fine now. It was a bad stick of ram all along as I had suspected. Thanks to all that replied.
Ed

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