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Can't access external HDD

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This HDD that I am working on won't read in "my computer". In device manager it does see it. I am on XPSP3, I do not know what service pack the external HDD is on. Tried on 3 machines but nothing...

My customer braught it to me to repair.
The pc was going into a loop on starup. I am sure it has a bug on it, as I have researched enough threads. But my question is, HOW THE F DO i read this drive. I need to backup some files on it. I have been using rens 9.2 and not bad sectors nothing. I have to get this done today or Wife will kill me as we are broke. lol

11 replies

by clarkd038

So you are taking the hard-drive out of the laptop, and then plugging it into a hard drive enclosure, and it is not reading?

have you tried using a recovery disk for the Laptop in order to access the repair console. From there you can access a command prompt, from the repair section. Plug in a thumb drive and move the files over VIA command line.

hope that helps

by rprzybylow

It is a desktop sata drive, I have plugged three diffrent hard drives in it and they all work. I can see it in computer management, but can not assign it a diffrent drive letter. Also I can see it in device manager.

by patb071

Have you double checked to make sure that all the cables are plugged into the hard drive inside the enclosure? Is the enclosure getting power?

by rprzybylow

I am using MNSSCOOL Model UPS003-s AGI 2.5" /3.5"/ 5.25"/ IDE/SATA USB

by shasca

Can you even hear it spinning up at bootup. May be dead. Which would suck.

You don't know what OS is on it? If you can find out you could boot to it do a repair. Assuming it will even boot.

by oh smeg

Did you think to test it with the Makers Testing Utility before going any further.

http://www.tacktech.com/display.cfm?ttid=287

If the enclosure works but not the drive that tends to point to the fact that the drive itself has a problem and if it's lived all of it's life in a external enclosure it's probably gone to [b]Silicon Heaven.[/b]

Col

by rob miners

The basic or dynamic disk is not accessible and might have experienced hardware failure, corruption, or I/O errors. The disk's copy of the system's disk configuration database might be corrupted. An error icon appears on disks that display the Unreadable status.

Disks might also display the Unreadable status while they are spinning up or when Disk Management is rescanning all of the disks on the system. In some cases, an unreadable disk has failed and is not recoverable. For dynamic disks, the Unreadable status usually results from corruption or I/O errors on part of the disk, rather than failure of the entire disk.

Solution:

Using a command line

Open Command Prompt.
Type:
diskpart

At the DISKPART prompt, type:
rescan

Value Description
rescan Locates new disks that may have been added to the computer.

Notes

To open a command prompt, click Start, point to All Programs, point to Accessories, and then click Command Prompt.
You must be logged on as an administrator or a member of the Administrators group in order to complete this procedure. If your computer is connected to a network, network policy settings might also prevent you from completing this procedure.
Use Device Manager to scan your computer's hardware for changes. Then, use the DiskPart rescan command if your disk configuration has changed but the changes do not appear in Disk Management. For more information about Device Manager, click Related Topics.
When DiskPart rescans disks, it scans all attached disks for disk configuration changes. It also updates information on removable media, CD-ROM drives, basic volumes, file systems, and drive letters.
Rescanning disks can take several minutes, depending on the number of hardware devices installed.

Edit:

What choices do you have when you right click on it in Disk Manager.

by rprzybylow

I will try that next time, thanks but...
I signed a certificate of death for this HDD. I do that for my customers, I tell them what time of day the computer lost it's life. (Reformat)
I explain how important it is while I try to save the machine, but than something went terrible wrong and I had to let it go.

I then issued a birth certificate stating time and day their new baby computer was born with all it's new and improved features.

Robert P. Przybylowicz, Jr. M.D. (Machine Doctor)

by oh smeg

Do you list the Cause of Death and much more importantly do you list Charges against those who are responsible for Killing it?

I have a few people here who I would like to see convicted for Unnecessary Cruelty to Computers starting with my son. :^0

So you are making it official that these are going to [b]Silicon Heaven[/b] ;)

Col

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