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Can't Open Folders

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7 replies

by vpierce

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I have an NT4.0 user that can no longer open folders on her desktop. She can open shortcuts but not folders.

What could be the problem??

7 replies

by chrisn

Can you log on as Administrator and access the folders. If so, check the group/user rights to the folders (including \winnt\profile\[user]or All Users\desktop) be sure that the user is not in a group that restrict all access to the folder.
Also youmay try loging in as administrator and copying folder(s) to a new location, maybe [usersname] on the root drive or something. See if she can access from there.

by vpierce

No,

Even when I log in as Admin, I can not get into "my computer" "network neighborhood" or and other folder on the desktop. I can get into shortcuts to applications just as the user can. The wierd thing too, is that the option to open, explore, or find is not available when I right click on these icons.

by chrisn

I would say your icons must be corrupt. Try this:
Reboot into safe mode
Go to Start-Find-Files&Folders
Search for ShellIconCache (mine is C:\WinNT)
rename file (ie. shelliconcache.old)
Reboot system normally - file will be rebuilt

I would also suggest running a virus check on that box - could be cause of problem. It also may be a good idea to run a repair of the OS from the install CD, as this may be a forshadowing of things to come.

by vpierce

I have decided to reinstall O/S. I tried all the other suggestions made and nothing seems to help.

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