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Computer Reboots

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by whitney597

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I am running W2k Sp2 Office 2000 SP2, on a PIII 1000 PC. The comptuer is new.
When opening some word documents word will hang and then the computer will reboot. I get the following error in the event log:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007f (0x00000008, 0x00000000, 0x00000000, 0x00000000). Microsoft Windows 2000 [v15.2195]. A dump was saved in: C:\WINNT\Minidump\Mini092801-05.dmp
I do not get a blue screen even if the option to automatically reboot is unchecked.

Here is some of what I tried:
-giving user another new computer (2 in fact)
-I was running office 97, so updated to 2000..same problem
-installed pc from scratch (was using ghost)
not using ghost - didn't fix problem
-reinstalled office 2000 SP2 and Windows 2000 SP2 - didn't fix problem
-renamed user account
-created a new profile on pc

I have tried so many things and nothing has worked. The rest of the compuer works perfectly. And the rest of the office suite works fine.

If anyone has any ideas please let me know.
Thanks

5 replies

by beermonster

Hi,
If this problem is occurring with specific files(even intermittently) but never with newly created files, then I'd say it's the documents that are causing the problem. Office 2000 sp2 fixed a couple of issues with opening documents in word 2000 that were created in an earlier office version - technet article Q263686
is an example. It's possible that you've found another 'feature'. I'd suggest looking at some of the documents that are causing the problem and see if there is any commonformatting etc between them. Good luck... : )

by whitney597

Turned out to be a printer problem. I removed the printer and everything worked. So, I had to update the printer drivers on my server.

by curacao_dejavu

there are 3 artickles in the MS KB relating this stop error.
they are
Article ID: Q137539 (nav2001, hardware or software problem)
Article ID: Q276069 (refers to servers but may be happening to a desktop also)
Article ID: Q275925 (try change the color depth.)

regards,

Leopold.

by whitney597

Turned out to be a printer problem. I removed the printer and everything worked. So, I had to update the printer drivers on my server.

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