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Crazy Printers

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8 replies

by mauri_1848

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Suddenly, our printers are getting nuts.

We have 5 HP LaserJet Printers connected directly to the LAN.

For mostly users, Printers only print graphics and frames, nothing of text. Some users can print without problems.

For instance, user A prints the xxx document perfectly. User B prints exactly the same document from the same location but logged in with his account, and the printer only prints the graphics and the shapes, nothing of text.

Seems like some users don?t has rights to: ???

Does anybody has this problem before?

8 replies

by johnk39245

I remember I ran into a similar problem like this a long time ago. It has to do with the printer settings on that pc, not the user rights but just to make sure, gain the user local admin right when troubleshooting.
Sorry I don't remeber what settings I played with to fix this problem.

by starbury

Check the settings on the working machine against the problem machine, are there any differences? Have user a log onto user b computer, does the problem persist for user a ? Likewise have the user b log onto user a computer. This should provice some answers for you.

by mauri_1848

Same file to be printed, same file location, same PC but different users generate different printed documents...

isn't weird?

by mauri_1848

It is not PC problem, is a user's rights problems, because same file to be printed, same file location, same PC with different users generates different printed documents.

by johnk39245

Have you tried:
1. give this user the local admin?
2. give this user the same access as the person who was able to print it?
3. wipe out the user profile of this user so that there may be settings on his/her profile caused this problem?
4. all of the above???

by richer

Possibly the settings inside of the printer driver go with different users accounts.

In the setting of the printer, there is one font option to adjust the printing quality similar as to print bitmap instead of the truetype fonts.
It is mostly the solution to this kind of symptom.

Please give it a try.

by brad_mankoff

I have had similar problems in the past and I logged onto the computer as the administrrator and removed the printer. Restart computer and download the latest version for the version of Windows you are using from HP Web site and reinstall using the defaults. Then restart the computer again and it should work without any problems. Has worked for me many times.

by don christner

Each user has the networked printer installed under their account (could be installed with different drivers). In order to make the printer available to all users, install the printer as a local printer (lpt1) under the admin account, then go into printer properties-ports and add the port that the printer is actually on. Local printers are available to all users, network printers must be installed for each user. By installing as a local printer and then changing the port, you fake out Windows and it becomes available to all users.

Always works for me, I never install a networked printer any other way.

Don

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