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Dell Poweredge Server

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by cliff_kilbride

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I have a Dell Poweredge server running windows server 2003. We had a power outtage the other night. Now when I log on and go to start, programs; the program menu comes up; but then hangs. I can not select any programs on the menu. Further more the menu freezes in place and the only way to remove it is to log off and log back on. When I do this, a box comes up saying closing explorer.exe. There is apparantly an application causing this to hang, but we don't know which one. If we boot into safe mode, everything works fine. Has anyone else experienced this and if so, what did they do to fix it.

5 replies

by triathlete1981

i don't know if you already have one or not, but you need to invest in a UPS that can handle your server. we spent a lot of money on a belkin that can keep our dell poweredge running for a good 6 hours before losing juice.

but before you call dell, check your system logs to see if there were any hardware failures that occured after the power failure. it is possible that when the failure started, a background application that should always be shut down gracefully wasn't and caused either a hardware or software failure.

the one good thing is that during safe mode, everything's working fine. have you tried running safe mode with networking? that way, during your troubleshooting call with dell (if it comes to that), your users will have access to the server while you figure out what happened.

also, we bought a dell poweredge 1800 in august 06. in oct, the power supply failed. similar problems but couldn't boot even to safe mode. eventually started smelling a burning odor from the rear of the server. went to my backup dc and replaced the power supply.

by cliff_kilbride

Checked the system logs and nothing shows up unusual. No errors or anything of the sort. (that's one of the things making this so puzzeling) I believe the server is connected to a UPS already.

by triathlete1981

get the service tag of the device, written usually on a sticker on the top of the tower. go to http://support.dell.com and use your service tag to find out why this is happening. if you didn't know about this site, you can find extensive, in-depth information about YOUR specific server, the one sitting right in front of you that you may not have known. look at the menu on the left for more info.

use their chat online tool. in the meantime, can your users still access their shares on the server? boot to safe mode with networking and make sure that they can access their shares while you troubleshoot this.

you believe it's connected to a ups or it is?

by cg it

you need to call Dell Support.

you should not have this problem from a power outage unless you didn't protect the server with a UPS and surge protection. If you didn't have a UPS and surge protection, and the power outage resulted in excess power going to the server, you might damaged hardware.

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