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Double installed windows

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16 replies

by msgwen7

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My boss's daughter has a problem with her Dell dimension 4600 desktop. She has Win XP-Home Edition installed. She called me due to not being able to connect to the internet. I walked her thru (step-by-step) on the "repair" action. But she must have done something wrong...now she says it tells her that she has 2 versions of win-xp. I'm trying to gather all I need BEFORE going to physically fix it. She says also that she is getting an error message of an bad file titled "prjtect.exe" I can not find any info on this file. Has ahyone had this problem and know a fix for it. Any help will be greatly appreciated.

16 replies

by douglasb

The file you mention Prutect malware - attempts to shut down or tamper with a number of anti spyware applications, like Ad-Aware and SpyBot S&D. Note - has been seen using alternative file names like prttect.exe, prmtect.exe etc. If you get an error message that it can't find the file, it has probably been deleted. You many have to search your registery and remove any reference to it. When she goes to boot up, does she can an option for two XP startups? If so, has she tried each one to be sure you have a full installation of XP twice?

by msgwen7

I still cannot remove the file. I have uninstalled the old virus program and installed a McAfee Internet Suite. I scan and the program does not find the file, yet I get an error window telling me different. Thanks for your assistance. Msgwen7

by razz2

The file is from the TROJ_VB.GV (TrendMicro name) trojan. If it
can't be found that is most likely good and means it is gone.
Some registry setting is still there. You could serch the registry
for it but I would try Spybot and AdAware first as they may
remove any left-overs.

As far as the 'Dual-Boot' problem, I would check the boot.ini file
and check the drive to make sure it is not pointing at the same
install. Then if she has a dual install just edit the boot.ini to
boot to the original and delete the second install.

Good Luck,

razz

by razz2

Thanks to willcomp for the additional note of deleteing the
duplicate in boot.ini. I thought I typed that but forgot.

razz

by addison

There's several ways to fix this problem: You can either boot to safe-mode and simply restore to an earlier date, if that doesn't work do the folowing: search for prjtect in the registry (you can access it via the run line by typing 'regedit') and delete all entries (note: after each find/delete press the f3 key, this searches again) keep doing this until it tells you that there are no more references. Then goto to the boot.ini file and delete the version of windows that you do not want.

by msgwen7

I hav tried this about 4 times to no avail;
Thank you for your assistance Poster rated this answer.

by willcomp

Razz nailed it except for one detail.

If you have 2 entries in boot.ini pointing to the same XP installation, delete the duplicate entry. Duplicates in boot.ini is not an uncommon occurrence.

Dalton

by dmiles

Sounds prjtect X prjtect.exe Prutect malware - attempts to shut down or tamper with a number of anti spyware applications, like Ad-Aware and SpyBot S&D. Note - has been seen using alternative file names like prttect.exe, prmtect.exe and so forth! as though she has malware on her system

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