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Download Issue

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by michael34 1 view

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Hello,
I resently got a dedicated server with Sagonet for some webhosting I am doing. Once I got all the domains and so forth set up I noticed a strange issue which was my download speeds from the server were 5.0 KB - 7.4 KB per second however the upload speeds are around 90 KB - 100 KB A second. I'm actually clueless to what is causing this. Ive tried to get help from my ISP they have not helped very much. Sagonet claims the network is running good and that the server is downloading at 1.2 MB Sec from other sites so I don't know what is wrong.

Everyone who lives in my town that has Road Runner claims they are having the same slow speeds downloading as did some other people with different ISP's. Now I did a tracert and found this:

Tracing route to guilddivinity.net [66.118.190.78]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.180.1
2 8 ms 9 ms 9 ms 10.58.0.1
3 10 ms 15 ms 9 ms 24.161.194.45
4 9 ms 9 ms 9 ms cpe-24-161-194-1.bak.res.rr.com [24.161.194.1]
5 14 ms 14 ms 13 ms cpe-24-161-192-77.bak.rr.com [24.161.192.77]
6 17 ms 17 ms 20 ms tge1-2-0.tustca1-rtr1.socal.rr.com [66.75.161.21
0]
7 24 ms 21 ms 16 ms te-4-1.car1.Tustin1.Level3.net [4.71.104.157]
8 22 ms 16 ms 19 ms ae-3-3.ebr1.LosAngeles1.Level3.net [4.69.132.218
]
9 16 ms 19 ms 19 ms ae-14-55.car4.LosAngeles1.Level3.net [4.68.102.1
43]
10 20 ms 16 ms 21 ms globalcrossing-level3-10ge.LosAngeles1.Level3.ne
t [4.68.110.66]
11 94 ms 93 ms 90 ms Lightspeed-IP-Inc-Triple-8.ge-3-0-0.ar2.TPA1.gbl
x.net [64.214.175.194]
12 93 ms 94 ms 93 ms gige1.ds05a.tpa.sagonet.net [65.110.32.13]
13 90 ms 95 ms 93 ms 66-118-190-78.static.sagonet.net [66.118.190.78]

Trace complete.

It seams to me the issue is at Node 11 (Lightspeed-IP) but my hosting company claims that 93 MS is alright for that so I was wanting to know if this is true or does it indicate an issue and could this be the reason my downloads suck from my server.

I put up a test file and would like some feedback on how many other people out there are getting simular horrable download rates. The test file is:

http://guilddivinity.net/testfile.zip

Also anyone that can provide any help or assistance on whom I should contact about this or what the problem could be I would really appriciate it as this is killing me I have too many people complaining about the slow connections. Any advice, Assistance or feedback or even a varification that a specific node is going out would be very helpful. Thanks!

The server is running the following (Although I still don't think it is a server issue I believe it may be a network issue as uploads are fast, downloads are almost nothing):
WHM 11.11.0 cPanel 11.16.0-R18450
CENTOS Enterprise 4.5 i686 on standard - WHM X v3.1.0
Processor Information
Processor #1 Vendor: GenuineIntel
Processor #1 Name: Intel(R) Pentium(R) 4 CPU 2.00GHz
Processor #1 speed: 2004.580 MHz
Processor #1 cache size: 512 KB

Memory Information
Memory: 1026508k/1040320k available (2161k kernel code, 13148k reserved, 717k data, 168k init, 122816k highmem)

Physical Disks
hda: WDC WD3200AAJB-00TYA0, ATA DISK drive
hda: max request size: 1024KiB
hda: 625142448 sectors (320072 MB) w/8192KiB Cache, CHS=38913/255/63, UDMA(100)
hda: cache flushes supported

2 replies

by tg2

The 80ms latency you are seeing at hop 11 is roughly normal.

You're going from California to Florida it takes 50 to 80 milliseconds to traverse that distance under normal conditions.

90ms is a tiny bit high, but certainly not heart stopping since you're going from edge to edge (where DC is more like a middle between NY & Atlanta)

Example, from near Washington DC to near you:
6 3 ms 3 ms 3 ms te4-3.mpd01.dca02.atlas.cogentco.com [154.54.7.2]
7 3 ms 3 ms 3 ms te8-2.ccr02.iad01.atlas.cogentco.com [154.54.2.50]
8 3 ms 4 ms 3 ms twcable.iad01.atlas.cogentco.com [154.54.10.210]
9 4 ms 4 ms 4 ms ae-2-0.cr0.dca20.tbone.rr.com [66.109.6.164]
10 67 ms 67 ms 68 ms ae-4-0.cr0.lax30.tbone.rr.com [66.109.6.2]
11 67 ms 67 ms 67 ms 66.109.6.65
12 73 ms 73 ms 70 ms GIG2-0.LSANCA1-RTR1.socal.rr.com [66.75.161.157]
13 77 ms 77 ms 74 ms cpe-24-161-192-78.bak.rr.com [24.161.192.78]

if you have remote desktop access to this machine, login, open a web browser and go to http://www.speakeasy.net/speedtest and try a few tests ...

unfortunately speakeasy doesn't have a server listed in Florida (unless their test id's where the connection is coming from and shows more local servers to that source ip) in any case.. you can get an idea from your server to several other locations. Also run the speed test from you to those locations.. you can start to build an idea of what you should expect to see.

If your own access to the server is more important, or you want more local people to have quick access, then you should find hosting solutions that are closer to you, because you'll almost always get better times when downloading close to you (traffic doesn't have to mingle with others across the country)

If you're looking for something with decent times on both coasts, then something in Texas would be better.

etc.

If your primary criteria were the dollar spent, then you will find locations that offer best available service, without telling you how conjested their current lines are.. that is, they will tell you "how big" the pipe is.. but not how full..

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