Windows Forum

Ask something
Discussion Locked

Download problem

0 helpful
8 replies

by cruncher_1

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

Whenever I try to download a file, I get a blank white screen with a rectangle in the top left of the screen that has red, green, blue; circle, square, triangle. I have W98SE and IE6. I use zone alarm, but still get the same problem with it turned off. If I have the option of save to target or copy to folder, I can get the file. But, if there is a "Download now" button, I get the white screen as described above.

What is happening here?

Any ideas would be appreciated.

8 replies

by thechas

A couple of wild guesses!

If you had a download manager installed at one time, there are either remnants of the download manager still in the registry, or it is not compatible with IE6.

Some of the Download Now buttons activate JAVA scripts. So, another possability is that your JAVA is corrupt, or the JAVA security is set to high.
You should be at JAVA build 3802(?). Older versions may have conflicts with IE6.

While remote, a worm virus is also a possability.

If everything workedfine before you installed IE6, I would remove IE6, and re-install.
Just be sure to shut down every other program that you can during the install. Including Zone Alarm, and anti-virus programs.

Best Wishes, Chas

by cruncher_1

Thanks Chas for your post. I have uninstalled IE6. Then I get a plugin error,"The data that the plugin requested did not download successfully." I downloaded IE6 from the microsoft update site. This download worked. Reinstalled IE6, same problem. I downloaded and installed Java 3802. I was able to do this by "save target as." Sometimes "save target as" is grayed out. I have a test download I am using from HP. I still get the same result. I also uninstalled some other programs that I thought might be causing a conflict-No cigar.
Thanks again for you help. More ideas??

by mr. ezekial transistor

Go to IE > Tools > Internet Options > Security > Custom Level > Change Java permissions to Low Safety. Reboot and try it without Zone Alarm running and then with.

by cruncher_1

I tried your suggestions, but I still have the same problems. Thanks for trying. More ideas???

This discussion is closed to new replies.