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"DSL line is disconnected" Problem

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9 replies

by namitzu

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dear all,

i m using ADSL. i have dLink +2 router.
it was working fine. but now the adsl led went off. i complain to my subscriber but they said there is fine in their end ... is this really my router's fault.

how to recover if so.
and one thing .. how can i detect if my subscriber is providing me the adsl line or not ??

9 replies

by parthiv_13

Let me know about the diagram of your setup. I mean to say:

ISP's wire > Your router > ADSL modem > PC
or
ISP's wire > Their router or switch > Your router > ADSL modem >PC
or
ISP's wire > Their router or switch > ADSL movem > Your router >PC

or anything else ?

before knowing above am telling you that if ADSL led is off then its your ISP's problem not yours.

by namitzu

i m using dlink +2 router
so the diagram is like

ISP's wire > spliter > ADSL modem + router > switch > PC

by older mycroft

And I'll be the first to admit I'm guessing now:

Surely before the ISP's wire, there is the telephone company's line ? Most telephone companies that I know of, have an internet site whereby you can check the current ADSL status of your telephone line/telephone digital exchange.

According to the [b]Nepal Telecom[/b] site, there is this advice:

[b]Attention (Very Important):
To check if your ADSL line is working, the ADSL led will first blink and then glow continuously after you connect your Modem/CPE to the phone line.

If there is no response showing (no continuous glow) in the ADSL Led of your Modem/CPE, Please contact the corresponding NT MDF (local exchange) to query if there is any problem in your ADSL line.[/b]

http://www.ntc.net.np/adsl/adsl_intro.php

I suggest you follow the advice and check with your telephone company first, before disassembling your domestic hook-up. ;)

by namitzu

firstly Thanks for your whole reseach

ya nepal is worst in govt service. (nepal telecom is partially govt owned)
we have here Nepal Telecom is the IPS itself too.

i had complain in my telecom, but i think the staffs are not so much known with adsl nor dsl. they just said to everyone that there is fine in their side (to everyone)

so i m rejecting this adsl line and getting another lease line.

thanks for ur support

by thechas

I presume that your router is connected to a DSL modem.

First, make sure that the DSL modem has power and is connected to the phone line.

DSL modems and routers seem to have a finite working life. Last year I had to replace both my modem and my router.

Chas

by oh smeg

But you first need to cycle it through a Power Of Power On Cycle to see if it works now.

Power Spikes can cause ADSL Modems to stop working and you need to unplug them for about 30 Seconds to allow them to reset.

You also need to check that the Modem actually has a Active Phone line to it as well because that could have failed or the Filter may have been disconnected. If you have more than 1 Phone in the place also check the ADSL Filters on them if one is missing this will cause the Modem to stop working.

Col

by namitzu

i didnot use filter(spliter) for about a week. on the beginning

did that make my modem went off?

by oh smeg

But the Phone Line would have been unusable with a lot of Noise. The Filter is a Low Pas Filter that blocks the Noise from the Phone Line and without one the ADSL Connection would be unreliable at best and usually unworkable without one.

I have just had to replace the filters on every extension in a house for a client when 1 failed. Apparently he n=messed around with it for about a week and when I hit the place and was told what had happened I started out by replacing the filters and it worked with the ADSL Link LED coming back on. At that stage he didn't want me to find the problem Filter and just wanted it left alone he was more than willing to pay for all the filters that I had fitted. I started replacing oner Filter at a time and Found th faulty one in the upstairs Bedroom. It was plugged in the wrong way which had caused the problem. When I replaced that with just a Filter and not a unit that had both a ADSL Modem & Phone connection the problem was solved of the cleaner unplugging it again and connecting it up incorrectly.

Col

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