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Error Downloading offline address book

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by moberg.jeff

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I have a user that is getting the following sync error multiple times throughout the day and anytime a manual send/receive is performed in Outlook.

10:58:19 Microsoft Exchange offline address book
10:58:19 0X80070002

I have determined that this is preventing the particular user from having her global address book updated. We are using Outlook 2003 and Exchange Server 2003.

I found one post that pointed out that this error is caused when the file "pdndex.oab" is missing from the path "C:\Documents and Settings\user\Local Settings\Application Data\Microsoft\Outlook". I confirmed that the file was missing from the user's computer. The proposed solution was to copy the file from another computer that was working normally. I did this, but the file is removed when a send/receieve is performed. I can't find anything else and was hoping someone could shed some light on the subject.

2 replies

by scott_heath

Copy any PST files from the directory you specified, "C:\Documents and Settings\user\Local Settings\Application Data\Microsoft\Outlook", to another directory like My Documents. Then delete the folder, delete the Outlook profile and recreate it.

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