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Error Message When Sync Laptop

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3 replies

by warr1525

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Our laptops are setup so the user can work offline when on the road or at home. When they return to the office the laptop automatically syncs the information when signing on and/or off the laptop.

One user could not sync, but we fixed this. The user had duplicate files, didn't understand working offline and syncing---was getting error message about not finding a particular server.

The sync problem was fixed and we explained to him how he was duplicating his work, etc... However, we can seem to get the error to go away and our management has us wasting time on an error message that doesn't impact work just because the user doesn't want to see it.

OS=WIN XP Pro, MS Office 2002, Server OS=2000, exchange server

Around this time there was a server maintenance, but until we can prove otherwise them considering impact is not an option. View here is if they didn't touch it, they didn't impact it.

3 replies

by otl

If he dialed in and did not completely sync will not completely sync when on the network, wierd indications will arise (took over 6 monthes for me to figure this out and 2 hours to resync while dialed in).

Yeah, I screwed up and decided to sync files while dialed in then disconnected before it was done, killed that option after syncing and all was fine after that.

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