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error on computer boot

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by afropaps03

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I HAVE a dell optiplex gx280,128ram,1.97ghz every time i restart i get the usual windows logo then suddenly the screen goes blank.Then an error "ntdll\system32\systemroot.dll" appears so i am required to reboot my pc.

Any idea please?

2 replies

by tmalo627

I would try booting into safe mode first to see if you can boot that way. Then scan for malware.

If that doesn't work, you should try to repair your Windows installation.

To boot into safe mode: When you turn on the computer after the Dell screen hold F8 before the Windows screen comes up. You will see boot into safe mode in a short list of options.

To repair your Windows installation: You will need your Windows Operating System disk that came with your computer. In most cases you will need the product key as well. But Dell should have that bypassed for this procedure. Put your Windows disk in your CD drive and boot from that. Eventually you will get to a blue screen that will give you some options of what to do. The first set of options should list something about pressing R for the recovery console, or ENTER to set up Windows... Press ENTER. There will be a second set of Options to either delete a partition, repair a Windows installation, etc.

At this point you want to hit R for repair. Then you can sit back and let it do its thing. It could take about 45 minutes to an hour, but all your data should be preserved.

Hope this helps.

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