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Errors with on a Windows 4.0 network

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by ithink2020 1 view

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We have four graphic artest where I work. The problem, which is becoming worse, is as follows:

Jane (on computer 1) creates a quark 4.1 document called "documentA.qxd". Saves document to server. Then, John (on computer 2) later tries to open that it to make chages to that document. When ever John(on computer 2), Jim (on computer 3) or Jason (on computer 4) try to open "documentA.qxd" their computers crash, but if they go to Jane's computer, the document opens up just fine. If john logs on to janes computer, he can open the documentA, but if jane logs on to johns computer, you get the Doctor Watson Error and quark automatically quites.

HELP!!!!

8 replies

by shmaltz

Maybe its a permission problem. Make sure that every one has full share access and full ntfs access (if its on a NTFS volume).

by shmaltz

The reason that computer1 does have access might be b/c the creater owner group has full access but not the users.

by ithink2020

It isn't a permission problem because:

When ever John(on computer 2), Jim (on computer 3) or Jason (on computer 4) try to open "documentA.qxd" their computers crash, but if they go to Jane's computer, the document opens up just fine.

I checked them just to be sure, but it's not an issue.

by curacao_dejavu

found the error.

Knowledge Base #3794 at quark.com
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Crash in QuarkXPress 4.1 or "Unable to Access Network" error in QuarkXPress 4.11 when attempting to open a book
Problem:
Attempting to reopen a book that was previously opened and closed causes a crash in Windows QuarkXPress 4.1 or results in the error "Unable to Access Network" in QuarkXPress 4.11.

Steps to reproduce:
1. Launch QuarkXPress W 4.1 and create a new document.
2. Save the document as Document1.qxd.
3. Close the document. Select File>New>Book and create a new book called "Book."
4. In the Books palette, click on the Add Chapter button and add the Document1.qxd to the book.
5. Close the book, then reopen it.

Result:
QuarkXPress quits with a GPF error (Win 95) or a Dr. Watson error (Win NT) in QuarkXPress 4.1 or generates an "Unable to Access Network" error in QuarkXPress 4.11..

Explanation:
In the test case, the IPX/SPX protocol was not installed. According to R&D, QuarkXPress W 4.0x (4.0-4.04) requires IPX/SPX be loaded in order to open a book. QuarkXPress W 4.1 will crash when opening a book without IPX/SPX installed, and QuarkXPress W 4.11 will display the error "Unable to Access Network. [116]" when opening a book without IPX/SPX installed. This error message is actually an "erroneous "error. The error that R&D wanted to put in here is: "IPX/SPX protocol is missing. Books and / or Chapters will not be shareable across a network," but there was not enough time to localize the error string

regards,

The complete list of their error messages is at http://www.quark.com/support/techinfo/technotes.cfm#qxp_err

by ithink2020

"Attempting to reopen a book that was previously opened and closed causes a crash in Windows QuarkXPress 4.1 or results in the error "Unable to Access Network" in QuarkXPress 4.11."

One, I don't think we are using books. Two, 4.1 doesn't crash, plus I don't get a "Unable to Access Network" error, windows just shuts down Quark.

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