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by dcoyle

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Have standard w2k and office 2000 build on various PC's. Svce packs appear up to date. On one PC, an xls spreadsheet does not open. Get blank "grey" page. On another PC with same specs, it opens fine.
Looks like all the settings appear the same, eg. Tools>Macro>Security set to High, but does not work even if wet to Low (on problem PC).
Under Windows>Hide ... it is definitely not hidden.
Other small settings appear the same also. The xls was originally emailed...a standard proceedure for these users. The problem PC could open the emails/xls's a few days ago...
Absolutely "baffled"!
Any help appreciated...thx in advance.

5 replies

by curlergirl

Any event log messages or other evidence of error message? In general, the first thing I'd try is running setup again (from Control Panel/Add/Remove Program) and select "Repair" option. See if that helps. Also, have you scanned the file and/or the problem PC for viruses? Do both PCs have the same virus software and version loaded? Is it possible that one of the PCs has some add-in loaded that the other one doesn't have? That's all I can think of at the moment. Hope this helps!

by dsa

I would isolate the problem by:

1. Check the problem pc if it opens excel files created locally. (This will isolate whether the problem is the Excel Application or not)

2. Open the emailed excel on another WS and save it in a floppy disk orany other portable drive. Open this on the problem PC. (If it opens, then it has something to do with email software)

Depending on the result of the above test, you can try reinstalling Excel or your email software.

by dcoyle

TRied some of the above. Other s/sheets did open on problem PC. Re-installing Excel (actually the whole Office 2000) did not hlp, surprisingly. It's very weird.
Thx anyway!!!

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