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Exchange 2007 and embedded pdf attachments

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7 replies

by itadmin

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I have recently migrated my company's email system from hosted (Sun I believe) to Exchange 2007. Since doing that our Dell scanner (MFP
1815DN) is no longer able to send emails with the attached PDF's. I have
setup a receive connector to allow anonymous sender for this device only per
the page: http://msexchangeteam.com/archive/2006/12/28/432013.aspx

The authentication works fine, but all the emails appear garbage and no atachement

Date: Thu, 10 May 2007 15:43:04 -0700 (PDT)

--11258345351377458878-1200320538949215057-3399786601807016093-851200201820475939
Content-Type: TEXT/PLAIN; charset=ISO-8859-1

Please open the attached document. It was scanned and sent to you from
SpeedLine Solutions, Inc

--11258345351377458878-1200320538949215057-3399786601807016093-851200201820475939
Content-Type: image/jpeg
Content-Transfer-Encoding: BASE64
Content-Disposition: attachment; filename="Scan 001.PDF"

/9j/4AAQSkZJRgABAQEAyADIAAD/2wBDAAQGBg4GChAODQ4SERATGCgaGBYWGDEjJR0oOjM9
PDkzODdASFxOQERXRTc4UG1RV19iZ2hnPk1xeXBkeFxlZ2P/2wBDAQUJCRgLGC8aGi9jQjhC

Also when I send it through my spam firewall, it appears fine, until it hits Exchange. I have also pointed it back to my hosted smtp server and the emails work again.

Anyone have any ideas???

7 replies

by steve.bouse

We are having the exact same issue, with the same MFP 1815dn..and Exchange 2007 garbled characters. When we change back to our Ex2000 Bridgehead..and it relays thru that..same result for Ex2007 mb, but fine for Ex2000 mb. Let me know if you found the solution, as there is a firmware upgrade for the device on Dell's website (dated 2/2007). Thanks! Steve

by itadmin

I have found a number of users with the same issue, but as yet Dell and Microsoft poit fingers at each other. FYI the firmware update on Dell's website DOES NOT fix this issue. I am waitnig to see if EX 2007 SP1 gives me more tools to troubleshoot.

by info

We too are having the exact same problem with a Dell 1815dn and Exchange 2007.

Has anyone made any progress?

by steve.bouse

We have a gold support ticket with Dell and they are researching it and are aware of the issue (and working with the printer engineers and Microsoft). Exchange 2007 Rollup 3 addresses a similar issue, and Dell may have an MFP firmware update for the device. Steve

by gtcheong

I was just wondering if Dell was able to resolve the issue?

by steve.bouse

contact gold support--they have a firmware that will work--did for us.

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