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Exchange Delivery Failure

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We have Exchange Server 2003 and have one user that is unable to receive large emails. The sender receives a email with the message:
Your message did not reach the intended recipients. The following recipient(s) could not be reached:
user@ourdomain.com (Failed (5.2.3)

The users setting for size of email is umlimited and I am surprised that the message we get is not noting that it is size issue.

Any suggestions would be greatly appreciated. Thanks.

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