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Exchange Server 2003 - Email Management

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9 replies

by helmofs

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I am a novice with Exchange Server and none of my research seems to be getting the answer that I need, so I hope someone can help.

I have a domain set up with Exchange Server 2003. We are using the POP3 Connector to retrieve email which is hosted externally for us at "ourdomain.org" All email sending and receiving works fine for the local users with the exception of email that they want to send to "Branch@ourdomain.org". This is a user whose email is also hosted externally but whose physical office is offsite. Messages are trapped by the Exchange Server and returned with "Account does not exist" error.

What must I do to configure the Exchange Server to send this email onward instead of assuming it is for a local user?

THANKS AHEAD FOR ANY HELP!!

9 replies

by hal 9000

And then either create a rule to redirect this particular account to a different e-mail address or have that user log on remotely and collect their mail that way.

col

by helmofs

I attempted to set up the mailbox but the "Routing Rules" button is greyed out, so I cannot set up a route to the external email server. I'm certain this means that I have failed to set up properly.

Can you provide any additional advice?

THANKS AGAIN!

by helmofs

Hal, I appreciate your effort, but I am not a visual basic programmer, so, I won't be implementing anything that requires that.

Is this the ONLY way to do it? Surely, it is possible within the built-in Exchange functions, isn't it?

If not, thanks anyway.

by tgray

If the host for your email uses account names that are different to the users names, AND your pop connector picks up the emails for each user individually (instead of via a 'catch all' type account) then you could set up a user for branch, that looks like it is an internal user, but ser exchange server to forward all email to the external (hosted) mailbox.

by helmofs

This sounds like what I really would like to be able to do, only problem is that the user names on the system are currently the same names that are used for the external mailboxes on the pop connector.

Sooooo, I think all I should need to do is change my local user names, and complete the setup as you outline, right?

THANKS AGAIN!

by tgray

In essence yes!

It depends on how your remote user sends mail, and how they pick it up.

Possibly the simplest solution is to set the remote user up as a full user within your mail server. Then set the remote user up with a yahoo mail account - there are instructions on the yahoo site for converting the yahoo web mail account into a pop mail account.

Set up a contact within exchange server which is the yahoo account, and then forward the users mail to that contact/account

Expand your pop connector to include collecting mail for the remote user (ie, collecting from your current mailbloes)

Configure the remote user to collect their mail from the yahoo pop box, BUT configure them so that their reply-to email address is NOT the yahoo address, but the domain address that they were originally using. In this way they will look like they are fully part of the domain to anyone they send mail to! It may be necessary to configure their sending mail server to be the same one they are currently using.

If you don't like yahoo mail use any provider that will give pop access - yahoo was the only one that I found with reasonable ease!

Hope this makes sense and gives you a workable solution!

by helmofs

Tgray,

I truly appreciate your taking the time to outline these steps for me. This alternative works the best for me since the remote user has another email account can that I can set this up with.

PERFECT SOLUTION! And, I appreciate your thoughtfulness in providing the details!

THANKS AGAIN!

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