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by allahshabazz

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Okay. We have one user that is experiencing a problem with her inbox. She checks her mail via web browser and at times using outlook. Her inbox emails keep vanishing (totally empty). All her sent items are there. I'm not an exchange master and was looking for a little direction.

Thanks guys or gals,

5 replies

by shasca

Did you check to see if there are any active rules that could cause this? Anything in any folders that looks like it was forwarded from inbox?

by tmalo627

If they vanish from her webmail after checking them in Outlook, that's the default setting. Outlook will delete the message from the server when it downloads it. That's the nature of the protocol it uses. From her computer go to Outlook and you can change this setting by going to Account Settings-->%account name%-->More Settings-->Advanced tab Check the box that says leave a copy on the server and adjust your settings there in accordance with your wishes.

by nimmo

That setting is only for POP email accounts, exchange keeps all email in the mail store so if you use webmail, mobile devices, or outlook the email is always available (unless you delete it)

You may also want to check and see if they have the default view of only seeing unread items.

by allahshabazz

The data file she was using was the "personal files". I changed it back to "Mailbox-hername".. So when she check via web the emails for the day where there.. Then she would open outlook later in the day and all the emails that were on the server got moved to her "personalfiles" data file and moved from the server leaving the inbox empty when she check it later on the web. Changing the delivery location should do it.

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