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Explorer.exe-Application Error

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by randerson7

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The following error message is seen at shutdown on HP machines put into service in October of '06:
"the instruction at "0x000901a0 referenced memory at "0x000901a0". The memory could not be written". Click on OK to Terminiate the program. Click on cancel to debug the program."
End Program- explorer.exe
"The system cnnot end this program because it is waiting for a response from you."
Anyone have an idea what this is referring to? It is not hapening all the time, nor on all the machines.

10 replies

by dawgit

is this WinXP? did any changes occur recently? (or any one make any changes, that you know of?) How long has this been going on?
What I see is there is not enough room for the OS to put something back on the HD now it's done with it (shut down) You might need to increase the Virtual Memory (That's located on the HD)
-Or- worse case scenario, there is a bad bug residing in your memory.
Try the HP web site, and see what they say. -d

by randerson7

These machines are in various locations in an educational setting. We have over 700 machines in place, but this error is only occuring on the newest. They are 80 GB HDD with 1 GB memory. We have recently placed in service a new server with updated Novell client 7.0. Again, only the newest machines are affected.

by dawgit

I would say that there is a program running somewhere in Exployer. (exployer.exe also controls the desk top, among a lot of other programs) However, since I can't see it... How do do the shut down? When you set up the network, did the server, Novell here request to be full time connected to the clients? And when you set up the Novell Client on those machines give you any options, or instructions to request/accept something like up-dates or scans? In that case you can't take the computer 'off-line'. (you can of course, but you might haye to make some changes in how your clients are set up.)
With that said, try this, see just how the Novell Clients on the correctly working computers are set-up. (Program settings) And then check to see if the effected computers are the same. -d

by willcomp

Are there any differences in anti-virus or other applications running at bootup on PCs?

Most likely, Explorer cannot close a locked file/application.

by randerson7

All machines, effected or not, were Ghosted from the same image. There must be a variable not connected to image (OS). What adjustments to make to VM handling and how?

by dawgit

Are they (the new machines) exactly the same as the the others? (as in: age, make, model, mainboard, Drive size & mfg?) If not it can make a difference. (or might not work.)-d

by randerson7

We are using ETrust antivirus 7.1. This is run and updated from server. This is current and new. The gateway is monitored by ISP provider.

by dawgit

that would not be bad but, if the 'new' machines hadn't updated yet from the server it cause simular problems. Has the Server (at your IP?) added those machines yet? (or are the machines waiting for instructions?) -d

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