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External Hard Drive "Malfunctioned"

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3 replies

by mgtjmurr

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I bought an external hard drive about a month ago and have since transfered all of my movies/songs/series etc onto it. However i tried to load it up last night to watch the latest episode of Heroes and it came up with a message in the bottom right hand corner saying that the USB device had malfuctioned!!!

I have a feeling that it is something to do with my laptop as the same thing happened to my wireless internet receiver. I have tried to plug the Hard drive into a few of my friends PC's/Laptops but it is still coming up with the same message.

Does anyone know if/how i can fix this? Be gutted if ive lost all of the data!!! Thanks

3 replies

by mayhem1969

Usually, when you get this message it means that the OS cannot communicate with the peripheral. It's often, but not always the result of a hardware defect of the usb connector. You probably need the connector replaced and if that's not possible, I am sorry but it looks like your hdd won't connect.

by hcream

1. Interface
2. Hard drive

I would first check the vendor's website for troubleshooting information.
If you don't mind to void your warranty, you can try to remove the drive from its enclosure and test it on a PC.

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