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External Website cannot be viewed !!!

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3 replies

by danlebaron

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Since we loaded windows 2k we cannot see our external website. I assume this is becasue our domain carries the same name as our website. You are able to view the website as long as you are not in the office network. Any ideas on how to correct this so we can view our website.

3 replies

by timwalsh

Are you hosting the website or is it hosted elsewhere?

Where are the DNS records for the website hosted?

Are you hosting your own DNS? If so, does it have any records pointing to the server hosting your website?

Here is what I suspect is happening:
Your website is being hosted by an ISP. The ISP has DNS records that show where WWW.yourdomain.com is located. This allows anyone outside of your network to get to your website. You are hosting DNS for your AD domain internally. Your DNS servers (for the domain yourdomain.com) don't have any records relating to your website. Because your DNS server thinks it is authoritative for the domain yourdomain.com, and doesn't have any records for www.yourdomain.com, it won't pass any DNS requests for that resource outside of your domain.

To fix this you must enter a host record (in your DNS) for the server hosting your website. You must then enter an alias for www pointing to that webserver.

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