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by isadmin

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We have an agent who works abroad. All agents have a password to get into a web site. This particular agent told windows 98 to remember his password but he'd typed the WRONG password. Now when he goes to the web site it says "incorrect login" without giving him the option to put in a username or password. I'm pretty sure this web site does not use cookies. Any ideas?

5 replies

by timwalsh

The website may not use cookies, but when Windows is told to remember a password, it is added to a password file. Once that password is saved it is used for subsequent log-ins.

To fix the agent's wrong password (if it hasn't been fixed already),go to the Windows root folder (usually C:\Windows\) and delete all .pwl files. The .pwl file is the password file used in Windows 98. The next time the agent logs-on, have him ensure he uses the correct password to do so. He will be asked to verify the password (as if he had never logged on to this particular computer before). Also make sure he uses the correct password for the website.

Hope this helps.

by isadmin

Thanks Tim. I rated this answer on Monday but for some reason it didn't take it.

by ann777

Go to Internet Explorer --> Tools --> Internet Options --> Content --> Auto Complete --> Clear Passwords

Whether or not the Internet site uses cookies, IE will save passwords if asked to do so. Clear them out and make sure he inputs the properlogin/password for that site.

by isadmin

Thanks Anna, I used the answer 1 solution before you posted yours but I much prefer your way. I just couldn't find the blooming thing.

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