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Game updaters cannot connect

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by burntout_13

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Ever since I switched from a dial-up connection to a satellite connection I cannot connecto to any of my online games. When I was on dial it would connect instantly but on the new one I get nothing. The company Im with is called ExploreNet, the modem runs to an Asus wireless router (model:WL-500W) then to an Asus wireless access point (model:WL-330gE). My desktop is plugged right into the access point and the laptops are all wireless. Our setup is a little different the what most would have because of where we are. I live out in the middle or nowhere and I share the connection with a neighbor. They are only around for a few months a year since this is cottage country. So the modem and router are in my aunts cottage as a middle point thats why we need the access point. With this connection it is alot faster for browsing the net but when it comes to online games its a no go. Is there something that I can do to help this problem? I have even tried an internet accelerator to help butit seems to only affect browsing. Any help would be greatly appreciated

13 replies

by captbilly1eye

1. Connect directly to the modem, cutting out the wireless connection and router.

2. Temporarily disable any software firewalls (ie. Windows firewall, ZoneAlarm, or any other type running).

Is there a Proxy server involved?

Once you narrow down the source, the fix should be easy.

by burntout_13

My connection has no proxy server so theres no prob there. My firewall settings were turned off and I plugged directly into the modem. I still get no reaction from my games, my browser is pretty fast I can download files from explorer no problem but for some reason the game doesnt want to budge. When I take my laptop to anyone elses house I have no problems(although they are on cable instead of satellite). Even dial-up connected instantly. What am I able to do to fix this? I would really appreciate any advice that gets me close to a solution. Thanks

by older mycroft

I reckon you may be being stifled by an inline firewall blocking your access attempts.

Perhaps checking out the security protocols for this 'new' system might help ?

by ontheropes

I have a satellite connection too. One thing I know about them is they're high latency, it takes more time to perform even though it may not be noticeable to you. I suggest that you read the FAQ's at your gaming website. They might have some info on high latency. Use Google to search for "high latency games" and maybe throw "satellite" in there too. Last I knew my Dishnet satellite wasn't recommended for gaming so you might be SOL.

by burntout_13

How do I go about checking the security protocols? Where will I find them and What will I need to change?

by burntout_13

Dont have the manuals that go with the modem and dish. We took over the account from my neighbor and they misplaced it along the way. Unless its found in the manual for the computer itself? ill have to go diggin if it is.

by burntout_13

I mostly try to play City of Heroes or Hellgate: london With city of heroes it starts with "connecting #1" then goes way up i saw it get to "connecting #258". Very rarely will it connect on #1. with Hellgate I tried to download the latest single player update using the hellgate updater but part way through it cuts out and says lost connection to whatever server it is. I have even tried Hero Onlone with the same results but it seems to connect a little more eften then the others.

by ontheropes

"connecting #1" then goes way up i saw it get to "connecting #258". Very rarely will it connect on #1."

I'm thinking it might not be you. Maybe their servers are overloaded or something. Have you contacted "City of Heroes" support? That's what I'd do.

by burntout_13

Ive checked around on a few sites and the general idea is that it is the satellite connection thats giveing me grief. Most say you can play the game fine but only if you can get past the patch updater. That my exact problem. Even the NCsoft site said high latency satellite connection wille get alot of grief when connecting to the updater.

Is there any way to improve the high latency by either changing some settings or installing something?

by ontheropes

Why not get the update at another location? It's a patch that STAYS on your pc once you get it isn't it?

by burntout_13

With city of heroes you have to connect to the updater before it can go to the game. Every day CoH has their daily maintenance in the morningso you need to reconnect to the updater every day. Ive tried leaving the game open and putting my computer into sleep mode till the next day so I wouldn't have to go through the updater again but with the daily maintenance theres no way around it, you have to reconnect. DSL is suppose to be coming my way in the next few years hopefully it comes soon. Im already annoyed with satellite. thanks for your help OnTheRopes the high latency explains every thing something so simple I dont know why I couldn't think of it :P

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