Discussion Locked
Help Desk optimization
0 helpful
0 replies
Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
This white paper
http://itpapers.zdnet.com/abstract.aspx?compid=lo616932&docid=98133
discusses six situations that signal your helpdesk may need to proceed with caution. Discuss the merits of this paper.