Discussion Locked

Help Desk Staff Ratio

0 helpful

5 replies

by edjo Feb 25, 2002 last reply Feb 26, 2002 1 view

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I need to find a proposed Help Desk Staff ratio or benchmark to measure if our current staff is over or under dimentionated. Actually we support 5000 posible internal customers, about 1200 service request are created monthly (average), our current staff is 6 operators and one supervisor. We only support internal IT related calls.
Thanks

5 replies

by dklippert Feb 25, 2002

Here's a web site you might like to look at:

http://www2.rgu.ac.uk/~sim/research/helpdesk/keyfact.htm

There are no spaces in the URL.
Look for"A collection of links to help desk resources on the Internet has been compiled."

Also:

http://www.helpdeskinst.com/

by edjo Feb 26, 2002

Helpded me a Lot! Thanks

by xpertdragon Feb 25, 2002

I believe TechRepublic has already covered the Issue of Help Desk staff ratios. You can try to search the Techrepublic article database or download area for keywords like "help desk" and "staff" and or "ratio". You will eventually find it out there.

Best of Luck!

Paul M. Chavez

by edjo Feb 26, 2002

Helpded me a Lot! Thanks

by edjo Feb 26, 2002

This question was closed by the author

This discussion is closed to new replies.

5 replies

Trending IT Employment posts

How can I migrate Google Workspace without disrupting business operations

What are practices for managing enterprise data archiving?

How is AI changing jobs in the book publishing sector

IT Careers: What Skill Will Have the Biggest Impact Over the Next Five Years

How should organizations verify AI generated information before using it