Windows Forum

Ask something
Discussion Locked

Help with Asterisk

0 helpful
2 replies

by rick d

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
Need help with this one, I have been doing research on Asterisk and I have not found a large company or contact center that is using it and happy with it. Could anyone fill me in with the pro's and con's of an asterisk system in a large company/contact center (600+ Employees) setting

2 replies

by ccadman

With that large of a call center you will need multiple servers. Are you going with VoIP or Analog? How many departments are involved.

Are you going to use a dialer? If so what brand?

Lots of variables without details is hard to say. I have an AA50 setup in an office envroenment with 20 local IP phones and 25 remote softphone users with no issues but its not a "Call Center" I have set up asterisk on Redhat with Digium cards and Voip to the floor with 4 PRI with 200 users and VICI dial without issue.

Asterisk has AIX which is Asterisk Inter-Exchange that will allow you to trunk multiple servers together.

This discussion is closed to new replies.